Frequently Asked Questions

Frequently Asked Questions for add-ins for Microsoft Outlook

System requirements and compatibility

Limitations of the demonstration version of the Products

Will I get the next version of your add-in if I am a registered user?

Where do I download add-ins and their updates?

Installation, updating and removal of add-ins for Microsoft Outlook

How do I configure Microsoft Outlook 2000 for workgroups?

Where can I find an add-ins after the installation?

Does the work of your add-ins trigger the security system?

How do I install an add-in on all computers in my organisation?

How do I temporarily disable an add-in?

How is it possible that I cannot enable your add-in? What are “disabled items”?

How do I find out the version number of an installed add-in and if there are newer versions available?

How to restore a registration code?

How to transfer the program from one computer to another?

Registration and extension of licenses

Payment methods and terms of delivery for registration codes

Use of the one-user license on several computers

Notification of the release of a new version and subscription to company news

Technical Support

Common Questions about solutions for Microsoft Exchange Server

Limitation in the demonstration versions of products

Installation, updating and removal of products for Microsoft Exchange

Registration and extension of licenses

Payment methods and terms of delivery for registration codes

Technical Support

MAPILab POP3 Connector for Exchange 2007/2010

How does the program work?

System requirements

Types of licenses and their distinction

How can a license be expanded?

I am a user of Native POP3 Connector for Exchange 2000/2003. How can I upgrade to Exchange 2007?

How to find out the version number of the installed version of the connector?

What is the global mailbox (catch-all)?

“Catch-all” option is not active

Input of a registration code

Initial set-up of the program

Mail is collected from the POP3 server, but is not delivered to receipients.

What is the BADMAIL folder?

Can the program process messages with addresses in the field BCC (hidden copy)?

Is it possible to use a distribution list as an addressee?

When updating from version 1.0.x.xx to a newer one, mailboxes have disappeared. What to do?

I have several domains. Some users receive mail, others do not.

The Program downloads large messages, but does not deliver them to users.

Is it possible to receive a notice automatically when a message comes to the BADMAIL folder?

The Program does not work

Native POP3 Connector for Exchange 2000/2003

How does the program work?

System requirements

Types of licenses and their distinction

How to expand a current license?

I am going to switch to Exchange 2007. Will the connector work?

How to find out the version number of the installed version of the connector?

What is the Global mailbox (Catch-all)?

“Catch-all” option is not active.

Input of a registration code

The Program did not appear after installation. When the service is started, it automatically stops.

Mail is collected from the POP3 server, but is not delivered to receivers.

What is the BADMAIL folder?

Can the program process messages with addresses in the field BCC (hidden copy)?

Is it possible to receive mail in several mailboxes at the same time?

Is it possible to use a mailing list as the addressee?

After server restart, I receive duplicates of messages. What to do?

Is it possible to turn off the duplicate search?

I have transferred the Connector to a new server. Mail is not delivered. The field for SMTP server choice is empty and I cannot choose another SMTP server.

I have removed a mailbox in the connector, after restarting Exchange System Manager I still see it in the list.

What does the “number of working threads” parameter control? What is its recommended value?

The Program does not work

MAPILab Rules for Exchange 2003

How does the program work?

System requirements of MAPILab Rules for Exchange 2003

Types of licenses and their distinction

Entering a registration code

Initial set-up of the program

Installing the Program on an Exchange cluster

The Program is not installing

Restriction on quantity of rules

Sorting and order of processing of rules

Outgoing mail processing

Is it possible to process the messages received by members of a distribution list?

In what format are should addresses be specified, when using «sender's email is in the specified file» as a condition?

Is .mgs format supported for actions reply with message and send a specified message?

What types of attachments is the program able to print?

Can the program print files of Microsoft Office, PDF or TIFF files?

The Program does not print. In the log there is the following error— “Error: cannot create MREPrint object. Be sure it is properly installed. (0x8000401a)”.

Rules do not work