disabled outlook add-in

How do I find the add-in Outlook after the installation?

We sometimes get requests from our customers who downloaded and installed the add-in, but cannot locate program options in Outlook for some reason:
>> Have tried reinstalling several times. Setup seems to run correctly and confirms install. The program does no show up in Outlook.

>> We have downloaded the trial version of the add-in and have not found a way to make it work properly.

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