22 thoughts on “How to use E-mail Follow-Up to send reminders on unreplied messages in Outlook

    1. Hello Eric, thank you for your question.
      Unfortunately, this add-in is unable to follow-up previously and regularly sent messages:
      if you use “Follow-Up” to send messages, our add-in creates Calendar appointments – for every single message. Such appointment contains all data to look for reply to the original message.
      A workaround exists, but it is not very elegant: you can switch Outlook to “WorkOffline”, and forward (reply-to-all) your sent messages, then empty Outbox without sending. Appointments will be created, and the add-in will follow-up for replies. Please note: such appointments will work merely for recipient/sender and message subject (selected as criteria) – message ID of your forwarded messages will differ from the ones sent previously.

  1. Hi, I downloaded the free version of this and sent out some test emails. The follow up reminder pops up at the appropriate time, however the template response that wrote is not there, instead the reminder shows me a blank email.

    Can you help?

    1. Hello Kayrene, thank you for your question.
      The text of the template is saved into a RTF file located at [%AppData%\Roaming\MAPILab Ltd\E-mail Follow-Up\]
      This directory is usually hidden – to access it, please type: %AppData%
      to the address line of Explorer (or Windows key+ R, or to the Search field in Start) and press Enter.
      Please check if that file with the name of your Outlook profile appears in that folder: if it does – please open it and try to edit (while Outlook is closed), then test.
      If the issue is unresolved – please contact us in the trouble ticket system with the screenshots of your add-in settings: https://www.mapilab.com/users/reg_profile.html
      (We are finishing tests of the new version with extended logging – and can provide you the link to the RC version for better troubleshooting).

  2. I am testing Email followup it works fine until the outlook is open.
    When my outlook is closed and if i receive an email on my Mobile or IPAD, on which i have applied email follow up action in Outlook.
    So when i read this email on mobile device and then i open my outlook, email follow up does not delete that appointment.

    Please update on this issue.

    1. Hello KJ, thank you for your question.
      Our add-in can function and follow-up messages merely if and when they come into Outlook Inbox folder – in that case, the related appointment is either removed, or disabled (according to your add-in settings).
      We will think over the situation like yours for the next add-in version – thank you for your note !

  3. Hi! I’ve just download the tril version to thest the plugin (version 1.11.1, no tril version for the newer one available). Need to test it in order to understand if we nee the plugn in our company. It seems like all is working fine except the tempate. When using “Send Follow-Up” option on reminder the plugin ads a signature in the body instead of the template. So basically there are 2 signatures in the email instead of a signature and a template. We are using Office 365, outlook version is the latest. Please advice how to fix the behaviour.

    Thanks!

  4. will this add on work with
    outlook for office 365 mso (16.0.11001.20064) 32 bit
    ?

    if yes, why cant i find you in the official Microsoft store?

    1. Hello Nick, thank you for your question.
      Our add-in is fully compatible with the desktop Microsoft Office components, including Office 365.
      All our add-ins require installation on a physical machine where Microsoft Office desktop version is installed on local unit as well (in %Program Files% and in the registry).
      Add-in functionality is provided by adding local DLLs to Outlook and Word/Publisher local installations.
      It will not work with the “Office Online” (cloud) version – and that is actually the cause why our add-ins are not added to Microsoft AppSource.

  5. Hi. i d need to use 2 addon for one single email:
    send personally
    template
    and follow up.

    Is there a way to send at least a personalzed mass mail with the follow up mode triggered?

    Or is there a way to force the follow up mode on all outgoing mail?

    BR
    Nicolas

    1. Hello Nicolas, thank you for your question.
      Applying the E-Mail Follow-Up settings to the messages sent with the Send Personally add-in, for the same messages within the same mailing, is unfortunately impossible. You can disable immediate sending messages in Outlook (or, switch to “work offline”), let Send Personally generate all your individual messages and place them to Outbox – then, open every single message in turn from Outbox and press the “Email Follow-Up” button to send them with this option from Outbox. This method will work, but will take you some more time.

    1. Hello Kurt, thank you for your question.
      The Email Follow-Up add-in monitors message by E-mail (if you select exactly this criterion) without sensitivity to alphabetic case. Actually, all our software behavior this way with e-mail addresses, according to the international production standard (RFC 822 IS: http://www.ietf.org/rfc/rfc0822.txt) which we use as well.
      I can assume several causes of this issue in a particular case, e.g. if the criterion “Email and Subject” is selected. Or probably, the “display as” name of the email address differs from the one really saved in message properties. Btw, you can check and compare those senders in the properties of your different messages: please move the cursor to the sender, in the pop-up window, click on the down-pointing arrow shown here in my screenshot – and select “Outlook Properties”. Please compare user data on different tabs. If you can see no differences there except the alphabetic case – please contact us in our support area with these details (screenshots): registration is free and takes a minute:
      https://www.mapilab.com/users/reg_profile.html

  6. Is there a reason my question was removed and not answered?

    How do I make sure the reminder is just for me and not for the recipient.

    “it can either remind you to get in touch with your respondent if there is no reply within a specified time frame, or send an automatic reminder message to him.”

    1. Hello Mark, thank you for your question.
      Sorry for the absence of your comment – we experienced and fixed an issue with the website recently.
      The add-in does not send reminder anywhere – it sends merely e-mail message.
      Outlook displays the notification for the sender only: E-Mail Follow-Up creates an appointment in Outlook Calendar once the message is sent (no message properties are changed in this process). And later sender’s Outlook reacts to that Calendar item with the reminder.
      If you wish to remind your message recipient as well – you can send a follow-up message, the add-in may offer you that action if you wish.

      1. I have been testing your product and it only sends an email reminder to ME (i.e. my email address). I dont need a reminder, i need to send the reminder to the original recipient of the email. Please advise.

      2. Hello Jay, thank you for your question.
        I replied your request in our trouble ticket system – I believe, there is an option to be corrected in your add-in settings, but will need to see thenm in order to advise. Please send us your screenshots in your trouble ticket. Thank you !

  7. What happens when I send several messages with different subjects to the same recipient? If I place reminders for all the messages, will they be deleted once the recipient replies to one of the massages? I do not want this to happen, as the message are for different topics. Is this possible?

    1. Hello Mar, thank you for your question.
      If you send several messages with different subject lines to the same recipient and select monitoring “by E-Mail” only in the E-Mail Follow-Up settings – yes – it will consider the reply is received for all your messages sent to that recipient after the first his reply. For this case, we added another separate criterion – “By E-mail and Subject”, you can select it in the list, and app will monitor recipient’s reply both by the e-mail address and by the subject line:

  8. Hello John,
    Thank you for your interest in our software.
    Unfortunately, there is no such method. The only template is available in the program settings.

    Regards,
    MAPIlab Support

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